Emergency Services / Police

Police office

Accident and Crime (Emergency Number: 110)

If you are in danger, or in other emergencies, call the emergency telephone number “110” for police assistance. English is available for 110 calls.

Police Boxes

The police box plays an important role in Japanese life. Police boxes are usually located near train stations, in busy areas, and in residential areas.
Police officers at satellite offices usually conduct patrols both during the day and at night. Their work includes crime prevention, and locating and arresting suspects in crimes in order to maintain security in the local area. Police officers are also happy to give directions if you are lost or cannot find an address.

Police Station around Yokohama and Minato Mirai Area
http://www.city.yokohama.lg.jp/lang/en/

Hospital

Hospitals (Emergency Number for Rescue, Ambulance: 119)

Call 119 in a foreign language

The City of Yokohama’s Website, how to use 119 to inform about a fire and ask for an ambulance Hospitals and Medical Consultation at Night and on Holidays
See the information provided by the City of Yokohama.

In the Event of an Emergency

Yokohama City
Disaster Prevention Information Page

http://www.city.yokohama.lg.jp/somu/org/kikikanri/index-e.html

  • Earthquake Emergency Procedures (Guidebook)
  • Earthquake Early Warning
  • Weather & Earthquake Information
  • Yokohama City Shelter List
  • Disaster Prevention Mailing List

Japan Tourism Agency
-Safety tips for travelers

http://www.jnto.go.jp/safety-tips/pc/index.html

  • Application ”Safety tips”
  • Weather Information
  • News
  • Weather Warnings and Advisories
  • My location from Google Maps
  • Contact list(Embassies, News media, Medical Information, and more)
  • Transportation
  • Communication cards
  • Useful tips to protect yourself from an disaster
  • Useful tools and information to protect yourself from an disaster

Japan National Tourist Organization (JNTO)
-Response to earthquakes, wind and water related disasters, and other disasters

http://www.jnto.go.jp/eng/arrange/essential/emergency/earthquakes.html

Japan National Tourist Organization (JNTO)
-App “Safety Tips” fro Earthquake and Tsunami Early Warning

http://www.jnto.go.jp/eng/arrange/essential/emergency/safety_tips.html

When Your Credit Card is Lost or Stolen

VISA

Contact
00531-44-0022 (Toll Free/English)
00-6633-800-553 (Toll Free/Japanese)

American Express (AMEX)

Contact
1-800-528-4800 (AMEX Customer Service)
0120-020120 (Toll Free)

Diners Club

Contact
0120-074-024 (Toll Free/English)

JCB

Contact
1-800-366-4522 (American JCB Customer Service)
0120-794-082 (Toll Free/Japanese)

MasterCard

Contact
00-531-11-3886 (Toll Free/English)

China Union Pay

Contact
0034-800-800287 (Help Desk/Chinese)

DISCOVER

Contact
1-801-902-3100 (American DISCOVER Customer Service)

Citi

Contact
0120-003-081 (Toll Free/English)
*045-330-6901 (from mobile phone)
  • In case of bank-issued credit cards, you need to contact the bank.